This Privacy Policy explains how Gloyns Consulting Pty Ltd (ABN available on request), trading as gloyns.com (“we”, “us”, “our”), collects, uses, and manages personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We take privacy seriously. We collect only what we need, we don’t sell your data to anyone, and we won’t contact you unless you’ve asked us to.
1. Who this policy applies to
This policy applies to anyone who visits gloyns.com, submits an enquiry through our contact form, or communicates with us by email.
2. What information we collect
Contact form submissions
When you use the contact form on gloyns.com, we collect:
- Your name
- Your email address
- Any other information you choose to include in your message
We use this information solely to respond to your enquiry. We do not add you to any mailing list without your explicit consent.
Website analytics
We use Overtracking (overtracking.com), a privacy-focused analytics tool, to understand how visitors use our website. Overtracking operates in cookieless mode, meaning:
- No cookies are placed on your device
- No personal data (such as IP addresses or device identifiers) is collected or stored
- Your visit cannot be tracked across other websites
The data collected by Overtracking is aggregate and anonymous — it tells us things like which pages are visited most often and general traffic volumes. It does not identify you as an individual.
Email communications
If you email us directly, we retain that correspondence for the purpose of responding and managing our professional relationship. We do not share email content with third parties.
3. How we use your information
We use the personal information we collect to:
- Respond to enquiries submitted through our contact form or by email
- Manage ongoing client relationships
- Improve our website based on anonymous usage data
We do not use your personal information for marketing purposes without your consent.
4. Disclosure of personal information
We do not sell, rent, or trade your personal information to third parties.
We may disclose personal information only in the following limited circumstances:
- Where required or authorised by law
- To service providers who assist us in operating our business (such as email hosting), where those providers are bound by appropriate confidentiality obligations
We do not use third-party advertising networks, remarketing pixels, or social media tracking on this website.
5. Data storage and security
Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access.
Contact form submissions are received via email and stored in our email system. We do not retain enquiry data beyond what is needed for the purpose it was collected.
6. Your rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request that we correct inaccurate or out-of-date information
- Request that we delete your personal information, where we are not required by law to retain it
To exercise any of these rights, please contact us.
7. Links to other websites
Our website may contain links to third-party websites (such as Calendly, for scheduling). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party services you use.
8. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of gloyns.com after any changes constitutes acceptance of the updated policy.
9. Contact us
If you have any questions about this policy, or wish to make a privacy-related request, please contact us.
We aim to respond to all privacy enquiries within 30 days.